BYD Stoke
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- Based on 27 verified purchases in the last 3 months
BYD Stoke Verified Purchases
Total Active Purchases:
29
(Verified: 29)
The staff at BYD Stoke were good because they are good
My experience at BYD Stoke was positive because the sales person (Jack Initially And Ali the handover gentleman Also John the sales Manger ) were all very good to deal with and would really recommend to all our friends
I'd definitely recommend BYD Stoke because they were so helpful at all times and made the experience so amazing.
I would not recommend BYD Stoke based on my experience. While the sales team seemed great on the day of purchase, there was no follow-up afterwards. My sales representative was rarely available on the phone, and I received several unfulfilled promises of call-backs.
I also paid extra for additional products which were not provided at handover. I had to return to the dealership to have this corrected, causing me to take time off work. Despite the inconvenience, there was no apology or acknowledgment.
The handover itself was disappointing — I was not shown how to use any of the technology, which is a key selling point of a BYD vehicle. My sales representative did not set up my app, and it was only during my inconvenient return visit that the service department arranged for another team member to help. I later learned this could easily have been done before collection, as the car had already been at the dealership for several days.
Although the service team and some other sales staff were helpful, my overall experience was poor. I am still having to rely on forums and online resources to understand basic features of my car, as the dealership failed to provide any guidance. At collection, the blanket was simply removed from the car, and my sales representative moved straight on to another customer, leaving me feeling dismissed and unsupported.
Good Afternoon Louise
Thank you for your review.
It is naturally disappointing to receive your feedback. Our Head of Business has tried to contact you directly to discuss your feedback but has so far been unable to speak with you. He has sent a BYD explanation video link via email to you which we hope will be helpful for the features on the vehicle. The dealership are wanting to invite you in for assistance and explanation of the vehicle. Elizabeth - Swansway Motor Group
The experience at BYD Stoke was great because both Sophie and john made a challenging experience great all queries answered all problems solved in a very professional way since been back with a few snags absolutely great special thanks to Sophie will be back thanks BYD Stoke
The experience at BYD Stoke was good because I felt like there wasn't a hard sell approach
